Refund policy
Updated October 26, 2026
Start a return · Start an exchange · Start a warranty claim
Returns: new shafts within 30 days
You can return a new shaft within 30 days of receiving it if it is brand new, uncut and has never been installed. Choose how you would like to be credited:
- 100% store credit as an autoFlex.us gift card
- 85% back to your original payment (15% restocking fee)
Discounts and shipping charges are not refundable.
How to return
Start your return in our returns portal with your order number. We will email you a return authorization (RA) number (please write it on the package) and a return shipping label. Items sent back without an RA number, used items and abused items cannot be accepted.
Fit exchange
Not the right fit? You can exchange a shaft once within 30 days for a different variant of the same model, for example a different flex. Exchanges are not available on certified pre-owned shafts.
How to exchange
Start your exchange in our returns portal with your order number and choose the variant you would like. We will email you the next steps.
Warranty
Every shaft has a 1-year manufacturer warranty from the date of purchase. New shafts bought directly from autoFlex.us, our flagship store, get an exclusive extra year: 2 years in total.
- The warranty applies to the original owner only.
- Purchases from unauthorized dealers or third-party sellers (for example eBay or Amazon) are not covered.
- Shafts that show abuse are not covered.
How to make a warranty claim
Send us a warranty claim through our contact form with your proof of purchase or order number and a short description of what happened. We will email you an RA number and a return address; you ship the shaft to us at your expense, and we ship the replacement free. We check authenticity and cause, and if the failure was caused by a manufacturing defect, we send you a replacement. A replacement does not restart the warranty; it is covered for the rest of the original period.
Clothing
Unworn, unwashed clothing with the tags attached can be returned or exchanged within 30 days.
Final sale
Limited editions, gift cards, certified pre-owned shafts, and accessories other than clothing (such as weights and ball markers) are final sale. If we made a mistake with your order, we will always make it right.
Damaged or wrong items
Please inspect your order when it arrives and let us know in our returns portal right away if an item is damaged, defective or not what you ordered, so we can make it right.
Refund timing
We will email you once we have received and inspected your return and let you know whether it is approved. Approved refunds go back to your original payment method, less the restocking fee. Your bank may take up to 10 business days to post the refund. If more than 15 business days have passed since we approved your return, please check your return in our returns portal.
Good to know
- Returns must be requested by the original purchaser, including for gifted items.
- International orders cannot be returned or exchanged.
- Refunds apply to the product total and do not include shipping fees, such as express shipping.